Effective Date: January 22, 2026
Last Updated: January 22, 2026

Thank you for shopping with Smart Ink Care. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase from www.smartinkcare.com.

If you have questions, please contact us at support@smartinkcare.com.

1. Order Processing Time

• Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
• Orders placed on weekends or holidays will begin processing on the next business day.
• Processing time may vary depending on product availability, order verification, or volume of orders.

2. Shipping Methods

Smart Ink Care uses trusted delivery partners to ship orders safely and efficiently.
Shipping methods and estimated delivery options are displayed at checkout based on your location.

3. Estimated Delivery Times

Estimated delivery times vary by destination:

• Within Canada: 3–7 business days (depending on province)
• United States: 5–10 business days (depending on state)

These are estimated timeframes provided by shipping carriers and may vary due to weather, carrier delays, or other factors beyond our control.

4. Shipping Rates

Shipping rates are calculated at checkout and depend on:

• Delivery location
• Product weight and dimensions
• Selected shipping method

Promotional free shipping may be offered on select products or during specific promotions.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking updates are provided directly by the carrier.

6. Delivery Address Requirements

To ensure successful delivery:

• Provide a complete and accurate shipping address
• Include unit, apartment, or suite numbers if applicable
• Ensure the shipping address is accessible and safe for deliveries

We are not responsible for delays or non-delivery resulting from incomplete or incorrect shipping information.

7. Shipping Restrictions

For operational and compliance reasons, the following restrictions may apply:

• Orders cannot be shipped to P.O. Boxes in some cases (depending on carrier).
• Some shipping methods may not be available for certain products or destinations.
• Orders ship only on business days (Monday–Friday).
• Orders placed after 5 PM EST may begin processing the next business day.

These restrictions help ensure reliable and safe delivery of items.

8. Delayed Deliveries

Delays may occur due to:

• Weather conditions
• Carrier transit delays
• High seasonal volume
• Remote or hard-to-reach areas

Smart Ink Care is not responsible for delays caused by the shipping carrier or circumstances beyond our control.

9. Lost or Missing Packages

If a package shows as “delivered” but you have not received it:

1. Double-check the address provided
2. Look around your property or with neighbours
3. Check with building management or reception (if applicable)
4. Contact the shipping carrier for delivery details

If the package cannot be located, contact us and we will assist based on the carrier’s investigation.

10. Damaged Packages

If your item arrives damaged:

• Contact us within 7 days of delivery
• Provide photos of the damaged item and packaging
• We will assist with replacement or return options

11. International Shipping

At this time, Smart Ink Care ships within Canada and the United States only.
Future expansion to additional regions may be added later.

12. Contact Us

For questions about shipping, delivery, or order tracking, contact:

Smart Ink Care
10180 101 St NW
Edmonton, AB T5J 3S4
Canada

Email: support@smartinkcare.com
Website: www.smartinkcare.com